General Questions

What is Adult Care Depot?

Adult Care Depot is an online store specializing in adult diapers and incontinence supplies for personal use, family caregivers, professional caregivers, and care facilities. We focus on high‑quality products at the lowest prices in the industry, with flexible subscription options so you can stay stocked without overpaying.

Who do you serve?

We serve:

  • Family caregivers supporting a loved one at home
  • Professional caregivers and home care agencies
  • Facilities such as nursing homes, assisted living, group homes, and rehab centers

Our products and guides are designed to work in both home and facility settings.

Are your products the cheapest on the market?

We aim to offer the lowest prices for quality products—not the flimsiest or lowest‑quality items. Our goal is to help you save money and reduce leaks, skin issues, and waste. We negotiate hard with suppliers and streamline our operations so we can pass real savings on to you.

Products & Sizing

What types of products do you offer?

We offer a full range of incontinence products, including:

How do I choose the right product?

Start with three questions:

  1. How heavy is the incontinence? (light, moderate, heavy, overnight)
  2. How mobile is the person? (active, needs some help, bedbound)
  3. What matters most right now? (discretion, skin protection, overnight security, cost)

Then use our guides:

These guides explain when to choose briefs, pull‑ups, pads, or underpads and link directly to recommended products.

How do I find the right size?

Measure the person’s waist and hips (in inches) and compare to the size chart on each product page. If you’re between sizes, it’s usually safer to size up slightly for comfort, as long as the leg openings still fit snugly.

You can also use our:

What if the product I choose leaks or doesn’t fit well?

If you’re seeing leaks or discomfort:

  • Check that the size matches the waist/hip measurements
  • Make sure leg cuffs are snug and fully unfolded
  • Consider moving up to a higher absorbency level or an overnight product

If you’re still unsure, reach out to us and we’ll help you troubleshoot and recommend a better option.

Subscriptions & Savings

How does the subscription work?

Our subscription is designed to be flexible and simple:

  1. Choose your products – Add adult diapers, pull‑ups, pads, and underpads to your box.
  2. Set quantities and frequency – Decide how many of each item you want and how often you want deliveries.
  3. Adjust anytime – Change products, sizes, quantities, or delivery frequency whenever you need.
  4. Save automatically – Get our best pricing on every subscription order, with no contracts or penalties.

Do I have to subscribe to order?

No. You can place one‑time orders whenever you like. Subscriptions are optional—but they’re the easiest way to:

  • Save more on each order
  • Avoid running out of supplies
  • Keep your budget predictable

Can I mix different products in one subscription?

Yes. You can customize your subscription box with:

  • Different product types (briefs, pull‑ups, pads, underpads)
  • Different sizes
  • Different absorbency levels

This is especially helpful if you’re caring for more than one person or managing supplies for a facility.

Can I change or cancel my subscription?

Absolutely. There are no obligations and no long‑term contracts. You can:

  • Change products, sizes, and quantities
  • Adjust how often you receive deliveries
  • Skip a shipment
  • Pause or cancel your subscription

All of this can be done from your account with just a few clicks.

Do subscriptions really save me money?

Yes. Subscribers receive our best available pricing. On top of that, a good subscription plan helps you:

  • Order the right amount (less waste, fewer emergency runs)
  • Standardize products across caregivers or units
  • Keep costs more predictable month to month

Orders, Shipping & Returns

Where do you ship?

We currently ship within the contiguous United States] As we grow, we may expand to additional regions.

How long does shipping take?

Most orders ship within 1-3 business days and arrive in 7–10 business days, depending on your location. You’ll receive tracking information as soon as your order ships.

Is the packaging discreet?

Yes. We understand that privacy matters. Orders are shipped in plain, discreet packaging without product details printed on the outside.

What is your return policy?

For hygiene and safety reasons, we generally cannot accept returns of opened packages. If you receive a damaged, defective, or incorrect item, please contact us and we’ll make it right.

For unopened, unused products, please see our Shipping & Returns page for full details on:

  • Eligibility
  • Time windows
  • Refund or credit options

Can I change my order after placing it?

If your order hasn’t shipped yet, we’ll do our best to help you adjust it. Contact us as soon as possible with your order number and requested changes.

For Facilities & Professional Caregivers

Do you offer bulk or facility pricing?

Yes. We offer bulk and case quantities with pricing designed for:

  • Nursing homes
  • Assisted living communities
  • Group homes
  • Home care agencies
  • Rehab and post‑acute facilities

You can order bulk directly from our site or contact us to discuss ongoing subscription and pricing options.

Can different units or locations have different subscriptions?

Yes. Many facilities set up separate subscriptions for:

  • Different units or floors
  • Different levels of care
  • Specific resident groups

You can customize products, quantities, and delivery frequencies for each subscription to match real‑world usage.

Can you help us choose products for our facility?

We can help you think through:

  • Resident profiles and mobility levels
  • Typical usage per resident per day
  • Cost per use vs. total cost of care
  • Product mixes for day, night, and specialty needs

Our facility guides are a great starting point, and we’re happy to help you narrow down options.

Care & Usage

How often should adult diapers be changed?

It depends on the person and product, but as a general guideline:

  • Check at least every 2–4 hours during the day
  • Change promptly after bowel movements
  • Use overnight or higher‑absorbency products to reduce nighttime changes

Our How Often Should Adult Diapers Be Changed? guide walks through simple frameworks for both home and facility settings.

How can I help prevent diaper rash in adults?

Key steps include:

  • Changing promptly when wet or soiled
  • Using products with the right absorbency level
  • Allowing skin to dry fully before putting on a new product
  • Using barrier creams or ointments as recommended by a healthcare professional

See our Preventing Diaper Rash in Adults guide for more detailed tips.

How do I talk to a loved one about incontinence?

This is one of the hardest parts for many caregivers. A few principles:

  • Approach the conversation with empathy and respect
  • Focus on comfort, dignity, and safety
  • Offer solutions (better products, less mess, more comfort), not just problems

Our guide How to Talk About Incontinence with a Parent offers step‑by‑step suggestions and sample phrases.

Billing & Account

What payment methods do you accept?

We accept major credit and debit cards, and in the future may also support additional payment options such as digital wallets or HSA/FSA cards where applicable. Payment options are shown at checkout.

When am I charged for my subscription?

You’re charged each time a subscription order is processed—on the schedule you set. You’ll see upcoming orders in your account and can adjust or pause before the next charge date.

Do I need an account to order?

You can place a one‑time order as a guest, but creating an account makes it easier to:

  • Manage subscriptions
  • Track orders
  • Reorder favorites
  • Update addresses and payment methods

Still Have Questions?

If you didn’t find what you’re looking for here, we’re happy to help.

  • Visit our Guides & Education section for in‑depth resources
  • Contact us through our Contact page for personalized support

We’re here to make incontinence care simpler, more dignified, and more affordable—for families and facilities alike.